FALA CONNECT PRIVACY POLICY

The Florida Assisted Living Association ("FALA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using FALA Connect.

This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit or use FALA Connect, including the website, online courses, training programs, continuing education services, examinations, and related educational services (collectively, the "Services").

By accessing or using FALA Connect, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We may collect several types of information when you use FALA Connect.

Information You Provide Directly

When you create an account, enroll in a course, purchase a product or service, contact us, or otherwise interact with FALA Connect, we may collect information such as:

• First and last name
• Email address
• Mailing or billing address
• Telephone number
• Username and account credentials
• Course enrollment information
• Course completion information
• Quiz and examination results
• Certificate or continuing education information
• Communications you send to FALA
• Information you provide through surveys, forms, or other interactions

We only request information that is reasonably necessary to provide and administer the Services or for legitimate business purposes.

Payment Information

When you purchase a course or other service, payment information may be collected and processed by FALA and/or our third-party payment-processing providers.

Depending on the payment method and provider used, this may include:

• Payment card information
• Billing address
• Transaction amount
• Transaction date
• Payment status
• Other information necessary to process and verify a transaction

FALA does not intend to store complete payment-card information on its own systems when that information is processed by a third-party payment provider.

Course and Learning Information

When you participate in a FALA Connect course, we may collect information related to your participation, including:

• Courses in which you are enrolled
• Course progress
• Lessons completed
• Quiz and examination results
• Course completion dates
• Certificates issued
• Continuing education records
• Survey responses
• Other information associated with your participation in a course

This information allows FALA to administer courses, verify completion, provide certificates, maintain educational records, and improve our programs.

Information Collected Automatically

When you visit FALA Connect, certain information may be collected automatically through cookies, web technologies, and the Thinkific platform.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• General geographic information derived from IP address
• Pages or courses viewed
• Date and time of visits
• Referring website
• Website navigation and usage information
• Course interaction and activity
• Other technical or usage information

2. How We Use Your Information

FALA may use personal information for legitimate business and educational purposes, including to:

• Create and administer your FALA Connect account
• Process course enrollments and purchases
• Provide access to courses and educational content
• Track course participation and completion
• Administer quizzes, examinations, and assessments
• Issue certificates and continuing education documentation
• Communicate with you regarding your account, courses, purchases, or services
• Respond to questions and customer-service requests
• Send important administrative or transactional communications
• Process payments and prevent fraudulent transactions
• Maintain the security and integrity of FALA Connect
• Improve courses, educational programs, and the user experience
• Conduct surveys and gather feedback
• Maintain appropriate educational and business records
• Comply with legal, regulatory, licensing, accreditation, or professional obligations
• Enforce our Terms of Service and other applicable agreements
• Protect the rights, property, and safety of FALA, our users, and others
• Perform other purposes disclosed to you at the time information is collected or with your consent

3. Communications and Marketing

FALA may use your contact information to send communications related to your account, courses, purchases, continuing education, certificates, platform updates, and other Services.

Where permitted by law, FALA may also send information about FALA programs, events, educational opportunities, membership services, or other offerings that may be relevant to you.

You may opt out of promotional email communications by using the unsubscribe instructions included in the applicable message.

Please note that opting out of promotional communications does not necessarily prevent FALA from sending important transactional or administrative communications, such as information concerning your account, purchases, course enrollment, certificates, or changes to the Services.

4. Cookies and Similar Technologies

FALA Connect may use cookies and similar technologies to support website functionality, maintain user sessions, remember preferences, understand website usage, and improve the user experience.

Cookies may be placed or managed by FALA, Thinkific, or third-party service providers that support the operation of FALA Connect.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of FALA Connect.

5. Thinkific and Third-Party Service Providers

FALA Connect is hosted and operated using third-party technology and service providers, including Thinkific.

Thinkific processes information associated with learners and subscribers in order to provide services such as account creation, authentication, course enrollment, course administration, and tracking of course activity. Thinkific's own Privacy Policy describes categories of learner information it may process, including contact, identity, technical, profile, transaction, and course-usage information.

FALA may also use third-party providers for services such as:

• Payment processing
• Email and communications
• Website hosting and technology
• Analytics
• Customer support
• Security and fraud prevention
• Course administration
• Certificate or credential services
• Other services necessary to operate FALA Connect

These providers may process personal information on FALA's behalf and are generally limited to using information as necessary to provide the applicable services or as otherwise permitted by law.

Third-party providers may have their own privacy policies governing information they process independently.

6. When We Share Information

FALA does not sell your personal information.

We may disclose personal information when reasonably necessary to operate FALA Connect or provide the Services, including to:

Service Providers

We may share information with trusted third-party service providers that perform services on our behalf, such as payment processing, website hosting, email delivery, analytics, technology support, security, and course administration.

Legal and Regulatory Requirements

We may disclose information when required or permitted by applicable law, regulation, legal process, court order, or governmental request.

We may also disclose information when necessary to protect the rights, property, or safety of FALA, our users, or others.

Business Transactions

If FALA or substantially all of its assets are involved in a merger, acquisition, reorganization, sale, financing, dissolution, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. Educational and Continuing Education Records

FALA may maintain records associated with your participation in FALA Connect courses, including enrollment, completion, examination, certificate, and continuing education information.

These records may be retained as necessary to:

• Verify course completion;
• Respond to requests for replacement certificates or records;
• Administer continuing education programs;
• Meet applicable recordkeeping requirements;
• Respond to legitimate regulatory, legal, or accreditation requests; and
• Protect the integrity of FALA's educational programs.

Where a course or program requires reporting to a regulatory agency, accrediting organization, employer, or other authorized entity, FALA may provide applicable information as permitted or required by law or with the appropriate authorization.

8. Information Security

FALA takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Accordingly, FALA cannot guarantee the absolute security of information transmitted to or stored through FALA Connect.

You are responsible for maintaining the confidentiality of your account credentials and should notify FALA promptly if you believe your account has been accessed without authorization.

9. Data Retention

FALA retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, administer your account and courses, maintain educational and business records, comply with legal or regulatory requirements, resolve disputes, enforce agreements, and protect the rights and security of FALA and others.

Different types of information may be retained for different periods depending on the nature of the information and the purpose for which it was collected.

10. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request access to personal information FALA maintains about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Request information about how your personal information is collected or used;
• Opt out of certain marketing communications; and
• Exercise other rights provided under applicable privacy laws.

Some information may not be eligible for deletion when FALA is required or permitted by law to retain it, or when retention is necessary for legitimate business, educational, regulatory, or legal purposes.

To submit a privacy-related request, please contact FALA using the information provided in the Contact Us section below.

FALA may need to verify your identity before completing certain requests.

11. California Privacy Rights

If you are a California resident, California privacy law may provide you with additional rights regarding your personal information.

Depending on the circumstances, California residents may have rights concerning access to, correction of, deletion of, or information about the use of their personal information, as well as certain rights to opt out of the sale or sharing of personal information.

FALA does not sell personal information for monetary consideration.

FALA will not discriminate against you for exercising privacy rights available to you under applicable law.

California residents seeking to exercise applicable privacy rights may contact FALA using the information provided below.

12. Children's Privacy

FALA Connect is intended primarily for adults and professionals and is not directed toward children.

FALA does not knowingly seek to collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child under 13 without legally required parental consent, we will take reasonable steps to delete the information.

If you believe that a child has provided personal information to FALA Connect, please contact us using the information provided below.

13. Third-Party Websites and Links

FALA Connect may contain links to websites, applications, or services operated by third parties.

These third-party services are not controlled by FALA, and their privacy practices may differ from ours.

FALA is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policy of any third-party website you visit.

14. Social Media and Public Content

FALA may maintain social media pages, communities, discussion areas, or other interactive features associated with its programs or Services.

Information you voluntarily post in a public or community area may be visible to other users or the public and may not be subject to the same privacy protections as information submitted directly to FALA.

Please use caution when posting personal or confidential information in public areas.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" feature that allows you to communicate a preference not to be tracked across websites.

Because there is currently no universally accepted standard for responding to Do Not Track signals, FALA Connect may not respond to such signals.

16. Changes to This Privacy Policy

FALA may update this Privacy Policy periodically to reflect changes in our Services, technology, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on FALA Connect with a revised "Last Updated" date.

If we make material changes to the way we collect, use, or disclose personal information, we may provide additional notice when appropriate.

Your continued use of FALA Connect after the updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information we maintain about you, please contact:

Florida Assisted Living Association (FALA)
1614 Mahan Center Boulevard, Suite 104
Tallahassee, Florida 32308
United States
Phone: 850-383-1159